Mobile Gaming - VIP Services, Associate Manager
Do you have the ability to define exceptional customer experiences and manage a team to deliver them?
Do you have experience and skill with account management and client relationship building?
Are you both creative and analytical in your approach to developing strategies?
Product Madness is looking for an Associate Manager in VIP Services. This is a role within our Customer Experience team who manages some of our most valued customers whom we call VIPs. We are looking for a positive, passionate, and service-oriented manager to join our team of service professionals. The successful VIP Services, Associate Manager, will be able to effectively communicate with, provide support for, and build ongoing relationships with our most valued customers.
Product Madness, part of Aristocrat Technologies, is a leading social and mobile gaming company with a focus on social casinos. We have published hit titles on Facebook, iOS and Android and have offices in San Francisco, London, Las Vegas and Austin.
You have a proven track record of assembling and guiding teams towards excellent customer service and building customer relationships through an array of different channels such as telephone, email, and chat messaging. You lead by example, have mastery of customer service fundamentals, and aren’t afraid to take on challenging customer situations. You have no problem putting your analytical skills to the test - spotting patterns in individual and aggregate behaviors, and developing plans to address them come natural to you. You have an ability to make people feel special and are adept at building rapport and lasting interpersonal relationships. You have a good memory and strong attention to details. With an interest in the mobile and social gaming space, you have a positive attitude and are excited to learn more.
About the position:
Desired Skills, Knowledge, and Experience
Why work here?
Product Madness’ dedication to promoting diversity and inclusion is clearly reflected in all our content and across all our platforms. Diversity is more than a commitment at Product Madness—it is in the core values of what we do. We are fully focused on equality and believe deeply in diversity of age, disability, sex, sexual orientation, gender reassignment, maternity, marriage or civil partnership, religion, race and all the other fascinating characteristics that make us different.